At Zeenah, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return and refund process.
7-Day Easy Returns
We offer a 7-day return policy for eligible products. You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Be returned in its original packaging with all included items.
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Not be damaged due to misuse or improper handling.
Free Returns
We provide free and easy returns for eligible orders in Kingdom of Saudi Arabia (KSA) and Pakistan.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or damaged after delivery.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If your return is approved, your refund will be processed within 2 business days.
For Cash on Delivery (COD) orders, our customer support team will contact you to arrange the refund using the appropriate method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will review your request and arrange a replacement or refund where applicable.
How to Request a Return
To start a return, please contact our customer support team with:
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Your order number
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Your full name
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A brief description of the issue
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Photos of the product (if damaged or incorrect)
Our team will guide you through the return process.
Contact Us
If you have any questions about returns or refunds, feel free to contact us.
WhatsApp (KSA): +966 56 253 3099
WhatsApp (Pakistan): +92 322 586 3430
Email: rajatahir5586@gmail.com
Thank you for shopping with Zeenah. We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.